Privacy policy

PREAMBLE

The www.whoweare.shop website is published by New Online Challenge, a SAS specializing in the design, manufacture and marketing of jewelry, registered with the Trade Register under number 830 435 863, headquarteredat 30 rue de Paris, Charenton Le Pont (94220).

Who We Are ( New Online Challenge) wishes to inform you of the measures implemented to protect your personal data and privacy in accordance with current legislation and more particularly with the provisions of the amended French Data Protection Act of January 6, 1978, European Regulation 2016/679 and the recommendations issued by the CNIL (hereinafter "Current Legislation").

In accordance with current legislation, you have the right to access, oppose, rectify, delete, port and limit the processing of your personal data. You also have the right to define directives concerning the fate of your personal data after your death. These rights can be exercised by post to the following address: Service Client Who We Are, 30 rue Paris à Charenton (94220) en joindre à votre demande une copie de votre pièce d'identité (qui ne sera pas conservée par Who We Are et pourra soit être détruite, soit vous être restituée à votre convenance).
You also have the right to lodge a complaint with the CNIL if you consider that we are not complying with the applicable regulations on personal data.

As the party responsible for processing your personal data, Who We Are wishes to respond to your concerns about the confidentiality of the information you send us by any means of communication, in particular: website Who We Are website and social networks (hereinafter referred to as "Communication Channels").

When you provide us with your personal data, you authorize us to use, store and, if necessary, pass them on to our partners when required to process your requests. By communicating personal data to us via the Communication Channels, you accept this policy. Our policy may be modified to take account of changes in current legislation concerning personal data. We will keep you informed of any such changes.

Personal data transmitted to Who We Are

This is information about you as an individual that you have voluntarily communicated to Who We Are via the various Communication Channels and which is essential for processing your order (such as your surname, first name, e-mail address, telephone number and postal address).

This information is essential for processing your order. Unfortunately, orders cannot be processed without it.

Data relating to your browsing on the Site (cookies)

During your browsing on the Who We Are website, temporary cookies may be stored on your computer.

What is a cookie?

A cookie is a text file that enables Who We Are to identify the device on which it is stored for the duration of the cookie's validity or recording period.

During your browsing on the Site, Who We Are may store one or more "cookies" in a dedicated space on the hard disk of your device (computer, tablet or smartphone) via the Internet browser you are using and depending on the settings you have selected on your browser with regard to cookies.

This information includes :

  • The type of Internet browser you use ;
  • The type of operating system and device you use to access the Service ;
  • The domain name of your Internet service provider ;
  • The web page you came from ;
  • Your country of residence and language.
  • The pages and options you visit and access on our Site.

During your first visit to our Site, whenever Who We Are considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site after clicking on "I accept", you expressly agree that Who We Are may place cookies on your device (cookies linked to operations relating to targeted advertising, certain audience measurement cookies, social network cookies generated in particular by their share buttons when they collect personal data). If you continue to browse the site, cookies may be stored on your computer. The banner will remain displayed until you continue browsing, i.e. until you go to another page of the Site or click on an element of the Site. If you do not wish to accept all or part of the cookies, we recommend that you click on the "Learn more" link on the banner, and follow the detailed instructions allowing you to refuse them.

Cookies do not generate or transmit any computer viruses that could infect your device, and can only be read and recognized by the sender.

You can change your cookie settings at any time. Below you'll find information about cookies and how to manage your browser's cookie settings.

The period of validity of the consent to the deposit of Cookies is 13 months. At the end of this period, we will ask for your consent again.

If you'd like to find out more about cookies and how they're used, you can consult the Commission Nationale de l'Informatique et des Libertés' file at www.cnil.fr, under the heading "Cookies: tools for controlling them".

 Cookies on the Site

Who We Are may use the following types of cookies (see banner at the bottom of the page):

  • Session management cookies
  • Audience measurement cookies (statistical cookies)
  • Cookies required for certain optional functions
  • Cookies for targeted advertising
  • Social network cookies generated in particular by their sharing buttons when they collect personal data

Session management cookies are essential for the proper operation of the Site. Refusing to accept them may cause the Site to slow down and/or malfunction.

By analyzing the way you use the Site, Who We Are can offer you a better browsing experience in order to respond appropriately to your expectations and also identify any problems you may encounter in order to provide rapid solutions.

You can simply refuse cookies by following the procedures detailed below.

Who We Are may integrate third-party computer applications on its Site that allow you to share Site content with other people. This is notably the case with the "Share" or "Like" button on Facebook, Instagram and Snapchat. The social network concerned is then likely to identify you and save cookies on your devices. We invite you to consult their privacy policy.

 Your choices concerning cookies

You can change your browser settings at any time to accept, configure or reject cookies. You have several options: accept all cookies, be notified when a cookie is stored, or systematically refuse all cookies.

Who We Are informs you that the deactivation of session or function cookies may prevent you from consulting the Site. In this respect, Who We Are cannot be held responsible for any impairment of our services as a result of the settings you have chosen.

Each web browser offers different cookie management settings. In general, these are described in the help menu of each browser. If you are using a browser type or version other than those listed below, please consult your browser's "Help" menu.

  • You are using Safari 5.0 (on your computer):
  1. Choose Safari > Preferences then click on "Security" ;
  2. In the "Accept cookies" section, specify whether and when Safari should accept cookies from websites;

For an explanation of the options available to you, click on the help button "?

If you have set Safari to block cookies systematically, you may need to accept cookies temporarily in order to open a page. Repeat the above steps, selecting "Always". When you're finished with the page in question, disable cookies again and delete the page's cookies.

For more information, please visit the following page: http://support.apple.com/kb/ht1677?viewlocale=fr_FR

 

  • You use Safari on iOS (tablets and smartphones):
  1. Open the "Settings" application and select "Safari";
  2. In the "Privacy" section, deactivate the "Block all cookies" option;
  3. Define your privacy settings.

For more information, please visit http://support.apple.com/kb/ht1677?viewlocale=fr_FR

 

  • You use Google Chrome :
  1. Select the "Settings" menu;
  2. Click on "Advanced settings" and go to the "Privacy" section;
  3. Click on "Content settings", then on "Cookies";
  4. Activate the "Block third-party cookies" command if you wish to block this type of cookie.

For more information, please visit https://support.google.com/chrome/answer/95647?hl=fr

 

  • You use Mozilla Firefox :
  1. Click on "Menu" then "Options" ;
  2. Select the "Privacy & Security" icon;
  3. In the History area, for the "Retention rules" option, select "Use custom settings for history";
  4. In the "Content blocking" area, the "Custom" option allows you to choose the type of cookies you wish to block. If you wish to accept all cookies, select the "Standard" option. If you encounter difficulties with cookies, remove "All third-party cookies" from the list of items to be blocked.
  5. In the "Cookies and site data" area, you can check the "Delete cookies and site data when closing Firefox" box if you wish.

The settings you have chosen will be automatically applied and saved. For further information, please visit https://support.mozilla.org/fr/products/firefox/privacy-and-security/cookies

 

  • You are using Internet Explorer 8.0 and higher:
  1. Go to the "Tools" menu, then select "Internet Options";
  2. Click on the "Privacy" tab;
  3. Select the desired privacy level using the slider: up to "Block all cookies" to block all cookies, or down to "Accept all cookies" to accept all cookies.

For more information, please visit http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies

 

  • You use Android :
  1. Tap on the top right menu button ;
  2. Select "Settings" then "Privacy & Security" ;
  3. Define the privacy settings you wish to apply.
  • For what purposes is your data collected?
  1. Responding to your requests

When you contact Who We Are via the various Communication Channels mentioned above, your personal data may be collected for the following purposes:

  • The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to consult and track your orders;
  • Fulfillment of the orders you have placed on the Site (including tracking and return of products and any complaints);
  • The sending of newsletters and any other documentation (brochures in particular) that you have requested;
  • Answer your questions ;
  • To inform you of new similar jewels that may be of interest to you;
  • More generally, compliance with legal, regulatory, accounting and tax obligations of Who We Are ;
  • Handle inquiries and complaints made by you about orders.
  • 2. Solicit you for marketing operations

Your data may also be used for commercial purposes:

  • Manage all newsletter subscriptions and unsubscriptions at your request;
  • Communication of information relating to Who We Are and its partners: news, products and services, commercial prospecting and personalized offers.

How and for how long?

Securing your data

As the party responsible for processing your personal data, Who We Are implements all the technical and organizational measures necessary to ensure the protection of your personal data.

How long we keep your data

We store this information for a period that is proportionate and necessary to the purpose for which we process it, and in any event for as long as is necessary to comply with a legal or regulatory obligation. Data is kept for no longer than is necessary for the following purposes:

  • Newsletter: your data will be kept for as long as your subscription is active. You can cancel your subscription at any time by clicking on the unsubscribe link.
  • Order processing: the data required to process your request will be kept for a maximum of three years from the date of your last order or our last contact.
  • Commercial offers: your data will be kept for as long as you agree to receive our commercial offers. You can unsubscribe at any time by clicking on the unsubscribe link.

For whom?

Who We Are and our partners

We would like to inform you that in order to fulfill the purposes mentioned above, your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment service provider, etc.), who are located within the European Union.

 Non-partner third parties

Who We Are will not transfer or sell your personal data to non-partner third parties. We do not pass on any personal data to agencies or companies for marketing or commercial purposes.

Should the law, an authority (for example the tax authorities or the CNIL) or a judge oblige Who We Are to communicate personal data concerning you, Who We Are undertakes, insofar as possible, to notify you (unless Who We Are is not authorized to do so, in particular in view of any legal or judicial obligations that may be incumbent upon it).

How do the links on the Sites to other sites affect me?

From time to time, we may place links on our Site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent from Who We Are and have separate privacy policies. When you leave our Site, our policies no longer apply. Accordingly, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third-party websites and applications linked to our Site. We strongly encourage you to review the terms and conditions and privacy policies of any third-party websites and applications before using their sites.

  • How can you access, update or delete information in "your space"?

If you wish to change any of the personal details in your customer area, please send your request to the following e-mail address: [email protected].

  • What if you have other questions about Who We Are's privacy and cookie policies?

If you have any questions or concerns about this privacy and cookie policy, you can contact us at [ email protected] or by post at 30 rue de Paris - 94220 Charenton Le Pont.